Cancellation policy

Cancellation Policy for Special Purchase Options

 

This policy outlines how you can modify or cancel orders that are offered as a subscription or a pre-order. We do not offer a "try before you buy" option due to the nature of our product.

 

Subscriptions

 

When you purchase a coffee subscription from us, you will receive recurring deliveries based on the frequency and duration you selected.

  • Your payment details are stored securely. You will be automatically charged for each delivery unless you have chosen to pay in advance.

  • You can cancel or change your subscription at any time. Your order confirmation emails contain a link to your order, where you can manage your subscription settings directly.

  • Please note that the cancellation will take effect for the next scheduled delivery. Cancellations cannot be applied to an order that has already been roasted or shipped.

  • For more details on returns and refunds for delivered subscription items, please see our Return and Refund Policy.

 

Pre-orders

 

A pre-order allows you to purchase a product that is currently out of stock or is a limited-run item not yet in our inventory.

  • At checkout, we may collect a partial deposit or the full payment. Your payment method will be securely stored.

  • You can cancel a pre-order at any time before the order has been roasted and shipped.

  • If the pre-order has already been fulfilled (i.e., the coffee has been roasted and shipped), you cannot cancel the order. However, you may be able to request a refund or return the item in accordance with our Return and Refund Policy.